Repeat Service and Customer Follow-Up
Stay in Touch Without Keeping It All in Your Head.
Your past customers already know you. We build simple follow-up around the timing of the service you already provide.
Some of Your Best Future Customers Have Already Hired You.
Customers forget when they are due for another service.
The owner does not have time to check old records.
Customer information stays in a notebook or phone.
Follow-up happens inconsistently.
The business waits for customers to call.
A reminder gives a satisfied customer a timely reason to think about your business again.
How Repeat-Service Reminders Work
1. Record the Customer and Completed Work
Your team captures the customer information and the service that was completed.
2. Wait for the Right Time
The follow-up timing is based on the normal service cycle of your business.
3. Invite the Customer Back
The customer receives a simple message asking whether they would like to schedule the service again.
A Secretary in His Pocket
A South Georgia Lawn-Spraying Business
The owner of an ornamental lawn-spraying business used to keep customer records in a black book and wait for customers to call. He believed he had about 300 customers. After gathering the information, 441 were recorded.
After a completed job, the process waits four months and asks whether the customer wants another service.
Honestly like having a secretary in my pocket.
It has cut my phone time in half.
This work was provided free of charge to a family member. These statements come from the owner's written review. Individual results vary.
Repeat-Service Reminders Are Included in Office Under Control.
Designed for owners who need practical follow-up without a large office build.
See Office Under Control