Consistent Review Requests
Ask at the Right Time. Make It Easy to Leave the Review.
Most satisfied customers are willing to leave a review. The request simply gets forgotten.
Automate South builds the request into the work your team is already doing so it happens consistently without someone keeping a separate reminder list.
Happy Customers Cannot Respond to a Request You Never Send.
The job is finished and everyone moves to the next one.
The customer says they are happy, but nobody sends the link.
Different employees use different wording.
The request is sent days or weeks later.
The owner becomes responsible for remembering every request.
How the Review Process Works
1. Identify the Right Moment
We determine the point in your existing process when the customer has received the completed work.
2. Keep the Trigger Simple
Your team completes a short form or moves the customer to the appropriate stage.
3. Send a Clear Request
The customer receives a straightforward message with an easy way to leave their review.
This does not guarantee a positive review, and it does not prevent customers from sharing honest feedback. It creates a consistent process for asking.
From 18 Reviews to More Than 100
At Alvin's Paint and Body, the team moves a vehicle to the review stage after pickup. A review request is sent approximately two hours later.
Google reviews grew from 18 to more than 100 in about a year.
The same overall process also helped keep customers informed as their vehicles moved through approximately eight repair stages.
Results reflect Alvin's reported experience. Review results vary based on customer experience, request volume, participation, and other factors.
Review Requests Are Included in Office in Your Pocket.
If reviews and basic customer follow-up are your main priorities, Office in Your Pocket may be all you need.
See Office in Your Pocket